SVP, Account Director

Evoke Create

New York

Client Navigator/Business Unit Lead

Title: VP, Senior Account Director/SVP, Group Account Director

Client Navigator is a seasoned healthcare agency leader, growth agent, and excellent people manager. In this role, you’ll guide multiple agency/client teams to create amazing work, drive a profitable business, and maintain great team morale. The success of the entire team, client budget, profitability and work quality starts and stops with you. You’ll coordinate with leaders of other delivery functions to meet and exceed client expectations and ensure that the process is running efficiently to meet those goals.

You can expect to work in a truly unique agency model that questions the validity of any traditional ways of doing business, surrounded by some of the most friendly and engaging colleagues in the business.

This role reports to the Account Function head and will work closely with Operations and Creative as part of our Navigator Leadership Team.


  • Oversees all activities across assigned accounts
  • Ensures client relationships remain positive and productive by being sensitive to evolving client needs and proposing effective solutions
  • Leads senior-level creative review to provide top-notch, on-strategy tactical deliverables
  • Effectively manages the agency scope, creative development, and execution of quality tactical deliverables
  • Possesses a superior understanding of clients' business issues, policies, and procedures and has a pulse on industry trends  
  • Partners well cross-functionally to ensure effectiveness and efficiency of workflow, owning, communicating, and implementing client process change internally
  • Recognizes and maximizes growth opportunities; actively looking for opportunities to upsell – delivers year over year growth across accounts
  • Able to build and map new relationships for new business opportunities
  • Proven ability to provide financial reporting input: Actively managing monthly/quarterly/annual business forecast against targets
  • Coaches and leads Account director level direct reports to grow within their seats and the team beneath them


  • Outcomes-oriented mindset, future state visioning of implementing transformations, from ideation and design to delivery management and orchestration
  • Fueled by a fast-paced, exciting, and dynamic/evolving environment
  • Robust and customer-centric business acumen and experience
  • Exceptional written and verbal communication skills
  • Detail-oriented and organized; ability to prioritize and multi-task
  • Self-motivated, responsible, and accountable
  • Good relationship cultivation skills including dealing with multiple stakeholders and ability to think on your feet
  • Strong conflict management skills at senior level
  • Viewed as an exceptional account leader with high level of comfort working in a virtual model
  • Exhibits passion for shifting seamlessly between strategic thinking and active implementation and execution
  • Excited by an execution based model



  • Bachelor's degree
  • At least 8-10 years of healthcare advertising experience


  • Significant experience with top 10 Pharma, including Pfizer