Senior Operations Manager, Evoke Incisive Health

The Opportunity
Evoke Incisive Health is an award-winning healthcare policy and communications consultancy. We provide integrated support across the full range of audiences: policymakers, payers, healthcare providers, and patients. We help our clients understand the fast-paced political and health systems environment and advise them on how they can cut through the noise. We are creative, ambitious, and dedicated and if you are too then we can offer you a sector-leading opportunity to grow your skills and expertise. To ensure we are best placed to serve all of our clients’ needs we have three geographical practice areas, UK, Brussels and International.

We deliver the results that matter for our clients and - ultimately - for the patients they serve.

Evoke Incisive Health is part of Evoke - a global brand, experience, and communications agency platform. 

The Role
As Senior Operations Manager, you will support the highly talented team of 50 consultants across the 3 business units and drive the performance of the business. As a natural problem solver, you will be adept at working in a fast-paced consultancy environment to support the overall growth and health of the business. Line management and people development is a key part of the role and you will have one direct report. 

The Senior Operations Manager will play a critical role in operations, resource and capacity planning, project management and contract management across Evoke Incisive Health offices (London and Brussels). You will actively support the company with resourcing, staffing, vendor/contract management and general project management including scope and timelines. This position will collaborate with other operations personnel across the Evoke network, and report directly to Evoke Incisive Health’s leadership team.

You will also be responsible for working with the senior team on executing the strategic direction and the long-term vision of the company. As you grow into your role there will also be the opportunity to work with other parts of the evoke platform (e.g. evoke galliard).

This is a fantastic and rare opportunity for the right candidate, and we are looking for someone special! If you are dynamic, driven and want to lead and be part of one of the best teams in the industry then this is the right opportunity for you.

Responsibilities: 

• Support the financial performance of the business to meet revenue and gross margin / EBIT margin goals, by helping to optimise operations and processes  
• Monitor and improve utilization rates for staff by owning the staffing and resourcing process
• Ensure there are solid work and staffing plans in place; help identify potential staffing or revenue risks, develop mitigation strategies, or staffing/resourcing challenges  
• Support the finance team with management of the operating budget for the business – staying profitable through sound client management and staff utilization
• Continue with the integration of Evoke Incisive Health into the broader Evoke Group following the transition from independent ownership
• Demonstrate sharp analytical and commercial thinking about the fiscal aspects of the business and industry
• Support the key business workstreams (people, marketing, training) to ensure excellence in key initiatives (e.g. staff satisfaction survey)
• Be the point person and actively collaborate with central functions (HR, Finance, DEI, IT, Legal, Facilities etc) to ensure to smooth running of the business
• Support development of and confirm appropriate paperwork and contracts are completed for all freelance and sub-contractors
• Help to ensure MSA requirements are met by account teams for billings, CDAs, etc.
• Support the recruitment process and new starter process
• Champion our practices and procedures, and support evolution where necessary.
• Develop and enforce policies to help ensure consistency and compliance across offices
• Support the broader team with the New Business process

What you bring to the Role

We’re looking for someone who has 5+ years of experience and is ready to take their career to the next level. You will have a track record in operations with a can-do attitude. 

We are as ambitious for ourselves as we are for our clients. We aim to provide an environment that delivers outstanding opportunities for development and allows people to progress as fast and far as they can. You will have a strong goal-orientated mindset and outstanding organisational abilities. You are also dynamic, proactive and driven, with strong interpersonal and communication skills.